Travel plans can often change unexpectedly. We at Chekkinn believe in helping our customers in the event of such crisis. We encourage our customers to contact us in case of any issues faced, Team Chekkinn will be happy to help.
Bookings affected by COVID-19 - Cancellation & Refund Policy:
In case you are either unable to travel due to travel restrictions imposed by governments of your country of residence or your destination country or in case the hotel is temporarily closed, you would be entitled to the following policies:
- Chekkinn will assist you with a free change in date to a future date, subject to the availability and changes in price on the newly requested dates. If there is a difference in price for the new date, the booking will only be confirmed after the receipt of the balance payment by the guest.
- All bookings will remain non-cancellable and non-refundable unless it is being cancelled before 30 days (in case of domestic bookings) and 60 days (in case of international bookings) of the check in date.
Customers have an option to cancel the booking provided the cancellation date is at least 30 days (in case of domestic bookings) & 60 days (in case of International bookings) before the check-in date. Customers can choose the mode of refund here -
Customer’s account as Chekkoins (can be used for future bookings) - Full refund
Original mode of payment - 3.5% transaction charge would be deducted
Customers can contact the Travel Concierge while at the destination, if any inclusions mentioned in the package are not delivered. If the customer fails to contact the Travel Concierge, he/she will not be considered for refund, if any.
If the cancellation date does not meet the above criteria, customers are obliged to pay the full amount of the deal.
If the customer does not show up on the day of check-in, he/she is obliged to pay charges equivalent to full stay.
If due to unavoidable circumstances, Hotel has to cancel the booking, the customer will get a choice between a full refund in the original mode of payment or in the form of Chekkoins with additional benefits.
One change in dates is permissible at no additional charge, provided that the change is made at least 15 days before the original arrival date subject to the availability and changes in price on the newly requested dates. If there is a difference in price for the new date, the booking will only be confirmed after the receipt of the balance payment by the guest. The final decision regarding date changes is at the sole discretion of the Hotel and the Hotel reserves the right to decline a change in dates, should availability not exist on newly requested dates.
In case of a booking cancellation, the TCS portion (if any) would remain non-refundable and can be claimed by the customer while filing their tax returns.
The cancellation and refund policy for scenarios where Chekkinn is not liable to pay any refund to the customer:
If the refund request is made within 30 days before the check-in date
No show on the day of check-in
If the experience is not as per customer’s expectation (Customer can get in touch with Travel Concierge regarding the issue, we will try our best to improve your experience. However, Chekkinn is not liable to make any refunds in this case)
If the customer is unable to avail any inclusion due to unforeseen circumstances (weather conditions, etc.), Chekkinn is not liable to make any refunds
If there are any amendments/additions to the existing package (Transportation, extra meals, additional facilities, etc.), the entire cost is to be borne by the customer. Any cancellations for this would be at the discretion of the service provider, Chekkinn is not liable to make any refunds for the additions.
All refunds, subject to the terms and conditions would be initiated within 10 business days of cancellation. In case you do not receive the refund within the stipulated time, he/she can get in touch with our Travel Concierge.
The team is super kind and very accommodating.
Can’t wait to book more properties via chekkinn!
Chekkinn team provided a seamless and pleasant experience of booking. They acted swiftly on my booking queries and the whole experience turned out to be great. They have struck a good deal with the hotel where I stayed - The Tigress, Ranthambore
Special thanks to Chekkinn guys for this booking and experience.
Thanks to all staff members in Samroah resort_Athirapalli Kerala, they take care us with care and love. Myself and my wife had great time and felt like staying in a heaven surrounded by hills, rivers, rain and falls view😍. Never had such a experience in my life and actually it’s worth. Food is so good and they prepare spl for us.
1. Staying in room was very neat and clean it was like Both luxury and executive type.
2. Balcony View was covering hills, falls and resort green gardening
3. W e got chance to enter river and had a good time
4. Gardening place was very nice available with chairs comfortably sit and watch hills view with river
5. Dinning place was so clean and staff take care us like anything you need and made us so much comfortable.
6. Gym I have used and it was good with sufficient equipment
7. Pool again it was very clean and very less Chemical such as Chlorine, doesn’t harm our skin
8. Thanks to all staff and they made our trip unforgettable memories
and spl thanks to few known staff
“mukesh”-welcome us and he will ensure our stay comfort and fulfilling requirements;
“Rose” - ensure your participation in resort active by providing information with smiling face😊;
“Roselyn”- Dining she will be soft and caring by suggesting food;
“Amal” - for Dining he will take care us a lots and lots of love also Not but not least finally this person unforgettable moment very very active and full of happy face , ask him anything he will have something to tell interesting also he will make us comfortable to order what we like to have in mind without food menu😇
Just try this Samroah resort closing your eyes and book with Chekkinn for best price😍🙏
Booked a trip to Maldives with them. Must say it was an amazing experience. All the arrangements were as per requirement. All in all a hassle free and enjoyable experience.
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