Travel plans can often change unexpectedly. We at Chekkinn believe in helping our customers in the event of such crisis. We encourage our customers to contact us in case of any issues faced, Team Chekkinn will be happy to help.
Bookings affected by COVID-19 - Cancellation & Refund Policy:
In case you are either unable to travel due to travel restrictions imposed by governments of your country of residence or your destination country or in case the hotel is temporarily closed, you would be entitled to the following policies:
- Chekkinn will assist you with a free change in date to a future date, subject to the availability and changes in price on the newly requested dates. If there is a difference in price for the new date, the booking will only be confirmed after the receipt of the balance payment by the guest.
- All bookings will remain non-cancellable and non-refundable unless it is being cancelled before 30 days (in case of domestic bookings) and 60 days (in case of international bookings) of the check in date.
Customers have an option to cancel the booking provided the cancellation date is at least 30 days (in case of domestic bookings) & 60 days (in case of International bookings) before the check-in date. Customers can choose the mode of refund here -
Customer’s account as Chekkoins (can be used for future bookings) - Full refund
Original mode of payment - 3.5% transaction charge would be deducted
Customers can contact the Travel Concierge while at the destination, if any inclusions mentioned in the package are not delivered. If the customer fails to contact the Travel Concierge, he/she will not be considered for refund, if any.
If the cancellation date does not meet the above criteria, customers are obliged to pay the full amount of the deal.
If the customer does not show up on the day of check-in, he/she is obliged to pay charges equivalent to full stay.
If due to unavoidable circumstances, Hotel has to cancel the booking, the customer will get a choice between a full refund in the original mode of payment or in the form of Chekkoins with additional benefits.
One change in dates is permissible at no additional charge, provided that the change is made at least 15 days before the original arrival date subject to the availability and changes in price on the newly requested dates. If there is a difference in price for the new date, the booking will only be confirmed after the receipt of the balance payment by the guest. The final decision regarding date changes is at the sole discretion of the Hotel and the Hotel reserves the right to decline a change in dates, should availability not exist on newly requested dates.
In case of a booking cancellation, the TCS portion (if any) would remain non-refundable and can be claimed by the customer while filing their tax returns.
The cancellation and refund policy for scenarios where Chekkinn is not liable to pay any refund to the customer:
If the refund request is made within 30 days before the check-in date
No show on the day of check-in
If the experience is not as per customer’s expectation (Customer can get in touch with Travel Concierge regarding the issue, we will try our best to improve your experience. However, Chekkinn is not liable to make any refunds in this case)
If the customer is unable to avail any inclusion due to unforeseen circumstances (weather conditions, etc.), Chekkinn is not liable to make any refunds
If there are any amendments/additions to the existing package (Transportation, extra meals, additional facilities, etc.), the entire cost is to be borne by the customer. Any cancellations for this would be at the discretion of the service provider, Chekkinn is not liable to make any refunds for the additions.
All refunds, subject to the terms and conditions would be initiated within 10 business days of cancellation. In case you do not receive the refund within the stipulated time, he/she can get in touch with our Travel Concierge.
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